HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus (COVID-19).

We have published brief details below of what has now been confirmed to assist your communications with HMRC at this challenging time.

Should you require any further information or want our assistance in discussing and agreeing your options, then please contact either or direct.


  1. Introduction
  • The helpline allows any business or self-employed individual who is concerned about paying their tax due to coronavirus to get practical help and advice;
  • Up to 2,000 experienced call handlers are available to support businesses and individuals when needed;
  • If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice: 0800 024 1222;
  • The helpline number is an addition to other HMRC phone contact numbers;
  • Opening hours are Monday to Friday 8am to 4pm – we understand that the helpline will not be available on Bank Holidays.


  1. What Should I Do Before Calling?
  • We are recommending that clients try to operate with a rolling 90-day cash forecast;
  • This will assist you to understand what support you are likely to need from all creditors, but specifically from HMRC in terms of making Time To Pay Arrangements;
  • If you require help to prepare a Short Term Forecast then please contact in the first instance.


  1. What Support Is Likely To Be Available?
  • For those who are unable to pay due to coronavirus, HMRC will discuss your specific circumstances to explore:
    • agreeing an installment arrangement;
    • suspending debt collection proceedings;
    • canceling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately.